By booking our services, you (“Customer”) agree to the following Terms and Conditions. Please read them carefully. These terms apply to all bookings for our dog grooming services.
1. GENERAL TERMS
Booking Process:
To secure your booking, we require a valid card number. This card will be used to guarantee your appointment. We reserve the right to charge the card for any applicable fees in the event of a no-show or late cancellation (see below).
Late Cancellations and No-Shows:
- Cancellations made within 48 hours of the scheduled appointment will incur a 50% charge of the total booking fee.
- Cancellations made within 24 hours or no-shows will incur a 100% charge of the total booking fee.
Payment Terms:
- Payment for services is due at time of appointment, or as specified by the service type.
- All payments will be processed securely through Square, our trusted payment processor.
2. DOG GROOMING TERMS
Arrival and Collection:
- Please arrive at the agreed-upon time for grooming appointments. If you arrive late, we cannot guarantee your appointment will be honored, and you may be asked to reschedule.
- Collection Notification: We will advise you when your dog is almost ready for collection, so you can plan accordingly.
- Late Collection: If you are late picking up your dog, a charge may apply for late collection beyond 15 minutes. The charge will be at the discretion of Sandy Paws and will be communicated to you at the time of collection.
Additional Charges and Time Estimates:
- Grooming times are estimates and may vary depending on the dog's size, coat condition, and behaviour.
If additional time is required to excessive matting, fleas, behavioural issues, or unforseen circumstances, an additional fee may apply. We will inform you before proceeding
Health and Vaccination Requirements:
- All dogs must be up-to-date on vaccinations, including rabies, distemper, and parvovirus, to attend grooming or boarding services. We may request proof of vaccination prior to your appointment or stay.
Behavioural Policy:
- For safety reasons, we reserve the right to refuse service to any dog exhibiting aggressive or dangerous behavior. We will notify you immediately if this is the case.
- We are not liable for any pre-existing conditions or injuries your pet may have during their stay or grooming appointment.
Matting and Fleas:
- Matting: If your dog’s coat is severely matted, additional charges may apply. In some cases, the only option may be to shave the hair short to remove the mats safely. If the matting is so severe that it cannot be safely groomed, the appointment may be refused. You will be informed of any additional charges or refusal of service before any work is performed.
- Fleas: If fleas are detected on your dog during grooming, a flea treatment will be applied at an additional cost. If the flea infestation is severe, the grooming appointment may be refused, and the dog will need to be treated before rescheduling the grooming appointment.
Emergency Medical Care:
- If your dog becomes ill or injured during grooming, we will attempt to contact you on your emergency contact.
- If we cannot reach you and immediate veterinary care is required, we will seek treatment at our discretion.
- Any veterinary costs incurred will be the responsibility of the owner
Senior Dogs and Dogs with Medical Conditions:
- If your dog is elderly or has medical conditions (e.g. heart issues, arthiritis, epilepsy), please inform us before the appointment.
- While we take extra care with senior and special-needs dogs, grooming may pose a higher risk, and we are not responisble for any health complications that may arise.
Owner Liability & Risk Acknowledgement
- Grooming involves the use of sharp tools, and while we take utmost care, accidents (such as minor nicks or cuts) can occur, especially with matted or nervous dogs.
- We are not liable for any pre-existing skin conditions, ear infections, or underlying health issues that may become apparent during or after grooming.
Photography and Social Media:
- We may take photos of your pet during or after their groom for promotional purposes (e.g. social media or website).
- If you do not wish for your dog to be photographed, please inform us in advance.
Cancellation Due to Dogs Condition:
- If we determine that grooming cannot proceed due to the dog's health, behaviour, or severe matting, the apppointment will be cancelled and a charge may still apply
3. LIABILITY AND INSURANCE
General Liability:
Scruff to Fluff takes the utmost care to ensure your pet’s safety and well-being while in our care. However, we cannot be held responsible for any injury, loss, or damage to your pet that occurs during their grooming, except in cases of negligence on our part.
Pet Insurance:
We strongly recommend that you have appropriate insurance coverage for your pet in case of an accident or illness during their stay.
4. CHANGES TO TERMS
We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on our website, and they will apply to all bookings made after the change is posted. We encourage you to review these terms periodically.
5. CONTACT US
If you have any questions regarding these Terms and Conditions or need assistance with your booking, please don’t hesitate to contact us:
- Email: info@scrufftofluff.uk
- Website: scrufftofluff.uk
6. ACKNOWLEDGEMENT
By completing a booking with us, you acknowledge that you have read, understood, and agree to these Terms and Conditions.